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Retail Done Right

Retail Done Right

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Photo Credit: Marco Beck Peccoz

Exploring the humanity in retail.

Where Commerce and Culture Meet

We tell stories about the things we buy and the people who sell them. Shopping in a store, after all, still means running into other humans. Which is why so much of who we are ends up wrapped not just in what we buy but where we buy it. This show is about the humanity in that, and the voices you won’t hear anywhere else.

Co-hosted by Jeff Fisher & Cristene Gonzalez-Wertz, RETAIL DONE RIGHT is a podcast that explores these changes, identifies trends, shares insights and speaks with a variety of people in the trenches to better understand the changing nature of retail.

Retail Done Right Podcasts

Blog

Jeff Fisher

Jeff Fisher is the founder of Retail Done Right consulting. He creates retail shopping experiences, which are at the intersection of store design, visual merchandising, interactive technologies …

Read moreJeff Fisher

Cristene Gonzalez-Wertz

Cristene Gonzalez-Wertz is a dreamer – well, maybe more of a pragmatic futurist. She’s a technology thought leader, researcher and an analyst who is currently Global Research Leader – …

Read moreCristene Gonzalez-Wertz

Retail dynamics, psychological safety and challenging your people

From my days working in retail to now advising retailers, I’ve observed that retail work and life …

Read moreRetail dynamics, psychological safety and challenging your people
Photo Credit: Marco Beck Peccoz

The Relevance of Physical Retail

The death of physical retail has been predicted for quite some time. This sentiment has grown during …

Read moreThe Relevance of Physical Retail

(Some of) The Technology that is Empowering the Customer Channel in Physical Retail

In my first blog post, “The Relevance of Physical Retail in the Customer Channel,” available on …

Read more(Some of) The Technology that is Empowering the Customer Channel in Physical Retail

Show Notes | S5 Ep 1 | DISCOVERY with Dr. Colin Ellard

Guests include Randi Howard, Tim Howard, and Tonya Welker DESCRIPTION Kicking off Season 5 of RETAIL DONE RIGHT, we explore how deeply emotional our …

Read moreShow Notes | S5 Ep 1 | DISCOVERY with Dr. Colin Ellard

Show Notes | S5 – Episode – Teaser

TRANSCRIPT DESCRIPTION Shopping is human. Let’s keep it that way. Welcome to Season 5. Ten stories. Ten feelings. One question. Why do some stores …

Read moreShow Notes | S5 – Episode – Teaser

Show Notes | S4 Ep 7 | Retail Media | A Conversation with Francisco Larrain

In a follow up to our final Retail Trend, Retail Media Networks, we share a rich conversation with Francisco Larrain, CTO at Topsort, an innovative …

Read moreShow Notes | S4 Ep 7 | Retail Media | A Conversation with Francisco Larrain

Show Notes | S4 Ep 6 | Retail Media | The New Frontier

The sixth, and final, episode of our mini-series is titled, Retail Media. We discuss this new frontier. These brand or company-specific networks allow …

Read moreShow Notes | S4 Ep 6 | Retail Media | The New Frontier

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